If you have a problem with your housing association home, contact your housing association first. They are responsible for managing your home, including repairs, services and complaints.
If you are not sure who your landlord is, check your tenancy agreement or recent correspondence.
Housing associations are independent of the council and manage their own homes and services.
Find your housing association
These are some of the main housing associations operating in Elmbridge:
- A2Dominion Housing Options Limited
- Advance Housing and Support Limited
- Golden Lane Housing Limited
- Hastoe Housing Association Limited
- Heylo Housing Registered Provider Limited
- Karibu Community Homes Limited
- Kingston upon Thames Churches Housing Association Limited
- London & Quadrant Housing Trust
- Metropolitan Housing Trust Limited
- Mount Green Housing Association Limited
- Paragon Asra Housing Limited
- Peabody Trust
- Reside Housing Association Limited
- Sanctuary Affordable Housing Limited
- Southern Housing
- Thames Ditton Homes Limited
- The Sons of Divine Providence
- The Whiteley Homes Trust
- Transform Housing & Support
- Walton-on-Thames Charity
- Westmoreland Supported Housing Limited
- YMCA St Paul’s Group
This is not a full list. Smaller or specialist providers may also operate in the borough.
If your problem is not resolved
You should follow your housing association’s complaints process if your issue is not resolved.
You can also contact the Housing Ombudsman Service for advice and support. In most cases, the Ombudsman will expect you to have completed your landlord’s complaints process before they formally investigate your complaint.
Housing Ombudsman Service
The Housing Ombudsman Service is a free and independent service for social housing residents. It investigates complaints about housing organisations, including housing associations and local authorities.
To contact the Housing Ombudsman Service:
- complete the Housing Ombudsman online complaint form
- call 0300 111 3000
- write to: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
Find out more on the Housing Ombudsman Service website.