If after completing your landlord’s complaints procedure, things have not been put right, you should contact a designated person to help resolve the dispute between you and your landlord. For tenants in Elmbridge, a designated person can be an MP, an Elmbridge Borough Council councillor or a Tenant Panel recognised by your landlord.
You can ask any one of our councillors for help as a designated person, but to make the referral process as simple as possible, a small number of councillors have agreed to carry out the role on behalf of their colleagues. The complaint will be considered by one of these nominated councillors unless you state otherwise.
If you want to refer a complaint to a local councillor, you can either contact them directly or complete the form and email to email@example.com to pass on:
If the designated person cannot help, they can refer the complaint to the Housing Ombudsman.