Applying for Universal Credit (UC)?
Do not apply for council tax support. When the DWP notifies us about your UC award, we will assess your eligibility and send you a revised council tax bill.
Existing UC customer?
Apply for council tax support. We need your supporting proofs as soon as possible, and within one month from the date you submit your claim. If you fail to provide all the required information within that timescale we may assume you do not wish to claim and your application will be withdrawn.
You can claim a council tax reduction if you pay council tax but you're on a low income, or no income at all, and have savings below £16,000.** You can apply whether you rent or own your home, but you must actually live there, and it must be your only or main place of residence. If you have an existing claim and are moving home, complete the change of address form.
**If you or your partner are in receipt of Pension Guarantee Credits we accept claims with capital over £16,000.
Your online application must be fully completed to validate the claim. To complete your application, you will need to know:
Council tax account number (if known)
National insurance number for both you and a partner living at the address
Monthly earnings for both you and your partner
Capital, savings and investments for both you and your partner
Upload your proofs at the same time as completing your application (by taking a photo)
If you are a non-UK national but part of the EU or EEA, please seek advice from the Citizens Advice Bureau on whether you are eligible for benefits.
If you are a non-UK national and not in the EU or EEA, please seek advice from the Citizens Advice Bureau on whether you have recourse to public funds and can apply for benefits.
Proofs required to support your claim
| Eligibility issue || Proofs requirement to assess your council tax support application |
| Living at address || |
| Identity || |
If you have NOT previously claimed at the same address within the last three years: 1 photo ID such as driving licence/ passport
|Earnings for both you and your partner || |
Payslips to cover the last two months.
| Capital, savings and investments for both you and your partner || |
If you are of working age with capital/ savings more than £6,000 and less than £16,000: last two months bank statements from all accounts held; savings books must be made up to date.
If you are of pension age with capital/ savings more than £10,000 and less than £16,000: last two months bank statements from all accounts held; savings books must be made up to date.
If you are of pension age and you are in receipt of Pension Guarantee Credits we accept claims with capital over £16,000 and no evidence is required.
|Please contact us for trust funds || |
|Self-employed earnings || |
If you are self-employed:
In all the above there needs to be clear separation of any expense relating to both home and work.
|Evidence of other income (e.g. Student grants/loans) || |
If you are, or your partner is, a student, provide proof of student support and course including term dates and student exemption certificate.
Other income - proofs not requested at the first stage of completing the claim form. This may be required when assessing your claim.
|Non-dependent income (other people who are over 18 and living at your home, e.g. children 18 and over) || |
If non-dependants are working 16 or more hours a week: payslips to cover the last two months' income.
If non-dependants are students - student exemption certificate.
|Childcare costs ||Childminder registration invoice / agreement |
|Statutory Sick Pay ||Letter from your employer |
|Benefits, pensions, credits and allowances ||Proofs not required at the first stage of completing the claim form. This may be required when assessing your claim. |
If you have any problems in supplying the information, please make sure you contact us for advice.
Moving in and out of an address
Council tax support is awarded from the date you move into your home. If your tenancy or ownership starts before you move in, you will have to pay full council tax for the days before you move in.
Council tax support will stop from the day you move out of your home. You will remain liable for full council tax until your tenancy end date or completion date.
Our Chief Executive has made a Direction on Electronic Communications for the benefits and support that we administer.