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  3. Complaints

Stage 3: Local Government Ombudsman

Part of
Complaints

If after these stages a complaint is still unresolved, the usual practice would be to take up the matter with the Local Government Ombudsman.

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Part of
Complaints

  1. Contact us informally

    How to contact us and get your issue resolved. 

  2. Make a stage 1 complaint

    How to make a stage 1 complaint, if you're not satisfied with the way we've dealt with your issue. 

  3. Make a stage 2 complaint: appeal

    How to escalate to stage 2, if you do not feel the complaint was satisfactorily investigated at Stage 1.

  4. Stage 3: Local Government Ombudsman

    How to contact the Local Government Ombudsman if your complaint is still unresolved.

  5. Get further help

    Information on getting help from the Citizens Advice Bureau. 

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