In the first instance, please contact us so we can resolve your issue informally. This is the quickest way to get your issue resolved.
We cannot treat the following as a complaint:
- a request for a service or for information (for example, reporting noisy neighbours)
- reporting a fault
- offering a comment about a service
- requests for information or an explanation of council policy or practice
- matters for which there is a right of appeal (either within the council or to an independent tribunal) or a right to take legal action
- disagreement with legislation rather than concern over possible bad practice (for example, parking penalty charge notices)
- reporting a missed bin
- comment on a planning application
If you have a complaint about an elected or co-opted Member of Elmbridge Borough Council or Claygate Parish Council regarding a Code of Conduct matter, please contact the council’s monitoring officer by emailing: MonitoringOfficer@elmbridge.gov.uk in the first instance.