Who we are and what we do
What we need
We require you to provide contact details, the nature of the complaint and any supporting evidence.
Why we need it
We need it in order to process and investigate your complaint.
If you do not provide this information the complaint cannot be processed or investigated.
What we do with it
The information that you provide will be held by the Council and will be accessed by authorised Council employees. Sometimes we may need to share this information with other agencies (social landlords, police) for the purposes of investigation.
How long we keep it
Your personal data will be removed from our database in line with our retention policy, which in this case is 6 years after the complaint has been closed.
What are your rights?
The law gives you a number of rights to control what personal and sensitive information is used by us and how it is used by us. Please refer to our corporate privacy notice.