Food complaint privacy notice

Who we are and what we do

Elmbridge Borough Council are what is known as the ‘Controller’ of any personal data that you provide to us. For further information please see our corporate privacy policy.

What we need

In order to report a food complaint, we will require you to provide your contact details, including name, address, telephone number and email where available.

Why we need it

The information is required in order to process your complaint and is kept on a database. This information enables us to contact you and to assist us to perform our statutory duties in relation to Food Safety and Hygiene functions.

The consequence of not providing the required information means the application will not be processed.

What we do with it

The information that you have provided will be held by the Council and will be accessed by authorised Council employees. The information may be shared with other enforcement and health agencies including (but not exclusively) the Food Standards Agency, the Police, HMRC, other Local Authorities and PHE.

We may pass on your personal information if we have a legal obligation to do so, this includes exchanging information with other government departments for legal reasons.

We will also use this information to contact you to provide updates relating to the complaint investigation.

With your permission, we may share your information with the food manufacturer, supplier, retailer or Primary Authority as part of the process.

How long we keep it

Your personal data will be removed from our data base in line with our retention policy 6 years after the complaint investigation has been completed.

What we would also like to do with it

We may separately ask you for your permission to provide your contact information with the food manufacturer, supplier, producer, retailer or Primary Authority as part of the process. You do not have to give permission to release your details, and it is not a condition for us investigating your complaint.

What are your rights?

These are contained in our corporate privacy policy.

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