Once you’ve submitted your complaint, we’ll assign it to an officer. We aim to respond within 5 working days.
If it’s a one-off noise complaint, we’ll usually just register your complaint.
If it’s a significant, ongoing noise issue, you’ll need to continue to help us gather evidence. This includes completing noise diary sheets and, if possible, submitting recordings through the Noise App to support your diary entries. Without this, we may close the case.
We rely on your input to help us investigate noise complaints effectively - your evidence and updates are essential to move things forward.
Our noise policy explains how we manage and investigate reports of noise in the borough. It also outlines your role in the investigation.