Bulky waste collection

Read our bulky waste collection terms and conditions before booking.

1. No refunds can be given if the service is cancelled within 24 hours of your appointment.
2. Requests to cancel a collection will only be accepted by telephone (01372 474474).
3. The collection service applies to domestic households only. This is subject to suitable access for the crew and at the Council's discretion
4. Bookings once made cannot be changed. If you want to have more items collected you will need to make a new booking for them.
5. Items are only collected from outside of your house.
6. We need clear and level access to where you will leave your items and cannot remove bulky items from up/down stairs. If the items are not left in a suitable location then we will not be able to collect them.
7. We will only collect items listed in the booking form. 
8. If you apply for a concessionary rate and are not on Council Tax Support or Housing Benefit, we will cancel your request and may refer it to our Fraud team.