Accessibility statement

This accessibility statement applies to the main Elmbridge Borough Council website.  This website links to several other Elmbridge sites and subdomains.  Some of these are skinned to look like our main site.  Accessibility details for those sites are available via the links at the end of this page.

This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • the what goes in your bin tool has a number of accessibility issues

Feedback and contact information

If you need information on this website in a different format, please contact the communications team:

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

We have an audio induction loop in our main reception.

Technical information about this website’s accessibility

Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
  • The ‘what goes in your bin’ tool 
    This tool has some accessibility issues including:
    • Issues that may affect how the presentation format changes when the content is read by a screen reader or when a user style sheet is substituted for the style sheet provided by the author.
      This fails WCAG 2.1 success criterion 1.3.1.
    • The use of colour on links as the only way to identify the link. 
      This fails WCAG 2.1 success criterion 1.4.1.
    • The use of images containing text. 
      This fails WCAG 2.1 success criterion 1.4.5.

This tool was developed by a third party and we will review the continued use of this tool on our website by December 2020.

Disproportionate burden


Some of our less popular PDFs* published between 23 September 2018 and 22 September 2020 are not fully accessible for various reasons.  These include:

  • Missing headings or headings that don’t follow a logical order. 
    This fails WCAG 2.1 success criterion 1.3.1
  • Missing titles
    This fails WCAG 2.1 success criterion 2.4.2
  • Default language not specified
    This fails WCAG 2.1 success criterion 3.11

*We define less popular PDFs as those that are viewed on average once a day or less.  We keep this list under continual review and if the popularity of a PDF increases, we will replace with an accessible PDF or publish a text-only accessible PDF alongside the original PDF.  

We’ve assessed the cost and resources required to fix all our less popular PDFs. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make further assessments when each document is due to be updated (timescales for this vary according to the document).

The following PDFs meet our criteria for 'popular documents' but it has not been possible to fully fix these to meet accessibility standards and to do so now would be a disproportionate burden within the meaning of the accessibility regulations:

  • Taxi or private hire vehicle new or renewal application form
  • Application for private hire vehicle executive status
  • EBC Level 1 strategic flood risk assessment

We plan to make sure that all PDFs published on or after 23 September 2020 will meet accessibility standards. See ‘what we’re doing to improve accessibility’ below.

Due to time and resources, it is not always possible to fix all PDFs before they are published.  When this is the case we assess the cost and resources required to fix them, and in some cases, we find they meet the criteria for disproportionate burden at that time.  The following documents were considered to be a disproportionate burden to fix at the time of publication, but will be reviewed again in the future:

  • Constitution
  • Air Quality Action Plan
  • How we work out the council tax for 2021/22
  • Major movements between the 2020/21 original estimate and the 2021/22 budget
  • Elmbridge Borough Council spending plans
  • Statement of accounts 2019/20 narrative
  • Draft statement of accounts 2020/21
  • Elmbridge Borough Council capital programme
  • 2019-20 LG annual audit letter
  • Housing - allocations policy
  • Street trading fees and charges
  • Guidance for making an application for a new street trading consent
  • Local Housing Needs Assessment
  • Water Cycle Study
  • Local Market Appraisal 
Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

What we’re doing to improve accessibility


We plan to make sure that any new PDFs which we publish from 23 September 2020 will meet accessibility standards.  

To support this, we have put in place in-house guidelines for producing accessible PDFs and offered training where appropriate. This is widely and regularly communicated to all content authors. 

All PDFs will be checked for accessibility before they are added to the website and reports on PDF accessibility will be reviewed at least monthly to make sure the PDFs are meeting accessibility standards.

Accessibility monitoring and reviews

From September 2020:

  • We will review our Site Improve reports monthly to check for any new accessibility issues.
  • We will carry out manual accessibility checking exercises once each year, where key user journeys will be checked for accessibility.

Preparation of this accessibility statement

This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Tuesday 22 September 2020.

This website was last tested on Monday 21 September 2020. We tested this website using the SiteImprove Accessibility Checker which tests all pages on our site.

Other sites

Services by A-Z