This accessibility statement applies to online bookings (Stopford). This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website? We know some parts of this website are not fully accessible: there are adaptable issues including: select box has no description form elements are not grouped local link destination does not exist HTML is used to format content there are navigable issues including: no option to skip repeated content link text used for multiple destinations there are input assistance issues including: field label is not visible This means the pages may not work well with commonly available assistive technology. Feedback and contact information If you need information on this website in a different format, please contact the communications team: email firstname.lastname@example.org call 01372 474 474 We’ll consider your request and get back to you in five working days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team: email email@example.com call 01372 474 474 Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Contacting us by phone or visiting us in person Find out how to contact us. We have an audio induction loop in our main reception. Technical information about this website’s accessibility Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations We have informed our supplier of the following issues and are waiting for timescales to fix them: Select box has no description This fails WCAG 2.1 success criterion 1.3.1 and 3.3.2 Form elements are not grouped This fails WCAG 2.1 success criterion 1.3.1 and 3.3.2 Local link destination does not exist This fails WCAG 2.1 success criterion 1.3.1 HTML is used to format content This fails WCAG 2.1 success criterion 1.3.1 No option to skip repeated content This fails WCAG 2.1 success criterion 2.4.1 Link text used for multiple destinations This fails WCAG 2.1 success criterion 2.4.4 Field label is not visible This fails WCAG 2.1 success criterion 3.3.2 What we’re doing to improve accessibility The online booking system was developed by a third party and we will review its continued use on our website by December 2020. Preparation of this accessibility statement This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Tuesday 22 September 2020. This website was last tested 18 September 2020. We tested the site using the SiteImprove Accessibility Checker.