Community Trigger

The Community Trigger (also known as the anti-social behaviour case review) gives victims and communities the right to request a review of their anti-social behaviour complaints and brings agencies together to find a solution.

If a Community Trigger submission meets the defined threshold, the local Community Safety Partnership (CSP) will carry out a case review. Agencies will share information, review what action has been taken and decide whether additional actions are possible.

Who can use the Community Trigger?

Community Triggers are for:

  • victims of anti-social behaviour (ASB) - this could be an individual, business or community group
  • someone acting on behalf of the victim- this could be a carer or family member, MP, councillor or professional person

You can submit a Community Trigger request if:

  • You have reported three separate, but related, anti-social incidents to agencies in the last six months, and the problem persists
  • You are aware that other people in the local community have reported separate, but related, anti-social incidents to agencies in the last six months and the problem persists

You cannot submit a Community Trigger if:

  • The agency/agencies involved have given you a timeframe for actions to be completed and this has not yet expired.
  • The agency/agencies involved have taken action but you are unhappy with the conduct of a particular agency. This should be dealt with through the agency's complaints procedure

Request a Community Trigger

To request a Community Trigger, you need to provide details of three separate incidents of ASB that you have reported, or the names of five other people who have reported the same incident and your name and contact details.

Complete a Community Trigger request

What happens next?

Your Community Trigger request will be dealt with by your local Community Safety Partnership which is made up of agencies including:

  • Elmbridge Borough Council
  • Surrey County Council
  • Surrey Police
  • Other agencies or organisations determined locally, for example, the housing provider

After you submit a Community Trigger request:

  1. You will receive a response when you submit your form within 3 working days, outlining the timescales for the full response. This will not be longer than 25 working days from the date the community trigger was received[EO2] .
  2. We will review the information you have provided to determine whether your case meets the Community Trigger threshold. If it does, the case will be reviewed. This will involve information sharing with the police, housing (including relevant social landlords), environmental health, and social care and health providers, depending on the nature of the case.
  3. A trigger panel with a senior representative for the relevant agencies will then meet to determine whether the report meets the community trigger threshold, and to identify an appropriate and proportionate action plan.
  4. The case review will discuss the issue you raise, review what action has already been taken and consider recommendations for additional action to resolve the problem.
  5. Following the trigger panel meeting you will get a written response detailing the decision of the panel.
  6. If you are unhappy with the decision regarding your community trigger request, you can contact t[EO3] he Office of the Police and Crime Commissioner.

We welcome the opportunity to review cases of anti-social behaviour, but a Community Trigger application may be rejected if it is thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.

More information on Community Triggers

The number of community triggers received by relevant authorities in Surrey and their use of other tools introduced by the Anti-Social Behaviour Crime and Policing Act 2014:

  • 2016/17: 0 Community Trigger submissions.
  • 2017/18: 1 Community Trigger submissions. This did not meet the threshold for review.
  • 2018/19: 3 Community Trigger submissions. These did not meet the threshold for review.
  • 2019/20: 5 Community Trigger submissions. These did not meet the threshold for review.
  • 2020/21: 6 Community Trigger submissions. One did not meet the threshold for review.
  • 2021/22: 8 Community Trigger submissions.

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