If an ASB case review submission meets the defined threshold, the local Community Safety Partnership (CSP) will carry out a case review. Agencies will share information, review what action has been taken and decide whether additional actions are possible.
Who is it for
ASB case reviews are for:
- victims of anti-social behaviour (ASB) - this could be an individual, business or community group
- someone acting on behalf of the victim- this could be a carer or family member, MP, councillor or professional person
You can submit an ASB case review request if you:
- have reported 3 separate, but related, antisocial incidents to agencies in the last 6 months, and the problem persists
- are aware that other people in the local community have reported separate, but related, antisocial incidents to agencies in the last 6 months and the problem persists
You cannot submit an ASB case review if:
- the agencies involved have given you a timeframe for actions to be completed and this has not yet expired
- the agencies involved have taken action but you are unhappy with the conduct of a particular agency - this should be dealt with through the agency's complaints procedure
How to request an ASB case review
To request an ASB case review, you need to provide details of 3 separate incidents of ASB that you have reported, or the names of 5 other people who have reported the same incident and your name and contact details.
Complete an ASB case review request (formerly known as Community Trigger)
After you submit an ASB case review request
Your ASB case review request will be dealt with by your local Community Safety Partnership which is made up of agencies including:
- Elmbridge Borough Council
- Surrey County Council
- Surrey Police
Other agencies or organisations determined locally, for example, the housing provider.
We will respond within 25 working days from the date that the ASB case review was received.
We will review the information you have provided to determine whether your case meets the ASB case review threshold. If it does, the case will be reviewed. This will involve information sharing with the police, housing (including relevant social landlords), environmental health, and social care and health providers, depending on the nature of the case.
An case review panel with a senior representative for the relevant agencies will then meet to determine whether the report meets the ASB case review threshold, and to identify an appropriate and proportionate action plan.
The case review panel will discuss the issue you raise, review what action has already been taken and consider recommendations for additional action to resolve the problem.
Following the case review panel meeting you will get a written response detailing the decision of the panel.
If you are unhappy with the decision regarding your ASB case review request, you can contact the Office of the Police and Crime Commissioner.
We welcome the opportunity to review cases of anti-social behaviour, but an ASB case review application may be rejected if it is thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.
More information on ASB case reviews (formerly known as Community Triggers)
The number of community triggers received by relevant authorities in Surrey and their use of other tools introduced by the Antisocial Behaviour Crime and Policing Act 2014:
- 2016 to 2017: 0 Community Trigger submissions
- 2017 to 2018: 1 Community Trigger submissions - this did not meet the threshold for review
- 2018 to 2019: 3 Community Trigger submissions - these did not meet the threshold for review
- 2019 to 2020: 5 Community Trigger submissions - these did not meet the threshold for review
- 2020 to 2021: 6 Community Trigger submissions - 1 did not meet the threshold for review
- 2021 to 2022: 8 Community Trigger submissions
- 2022 to 2023: 8 Community Trigger submissions - 1 did not meet the threshold for review
- 2023 to 2024: 7 Community Trigger submissions to date