For PCNs issued on-street from 1 April 2023: the PCN will start with 'RR' and you need to pay or appeal with Surrey County Council.
For PCNs issued on-street prior to 1 April 2023 or for PCNs issued in council car parks, you need to appeal your PCN with Elmbridge Borough Council.
To appeal a Penalty Charge Notice (PCN), you will need the:
- Penalty Charge Notice (PCN) number
- your vehicle registration number
You have 2 opportunities to challenge a PCN (informal challenge or formal representation).
Informal challenge
An informal challenge is made within 28 days of the penalty being issued.
If you make your challenge within 14 days of the date on which the PCN was issued and your challenge is rejected, the discount period will be reset for a further period of 14 days from the date of the rejection letter.
Formal representation
If full payment has not been received against the penalty, or the penalty has not been cancelled, a Notice to Owner will be served on the registered keeper of the vehicle after 28 days of the penalty being issued.
A formal representation can be made within 28 days of the Notice to Owner being issued.
Make a formal appeal if you have received a Notice to Owner and wish to make representation against it.
About your appeal
If you chose to appeal your PCN, do not make payment. Payment of a PCN is considered an admission of liability. If both the appeal and a payment are made, the payment will be taken, and the appeal will not be considered.
You must appeal your parking penalty in writing - we cannot take an appeal by telephone.
10 minute grace period
There is a 10 minute grace period in the following circumstances:
- after the expiry time of a paid for period
- at the start time of a controlled parking bay
- after a permitted 'free' parking period expires
The 10 minute grace period does not apply in the following instances:
- on yellow lines, loading bay, footway, when double parked such as being anywhere outside of a parking bay
- after the first 10 minutes where the bay reverts from being uncontrolled to controlled and a vehicle is parked in a restricted parking bay without permission, without a permit or without having made payment
Parking debt
If you have received a letter from a Debt Recovery Agent called Rundles about your parking fine please don’t contact us. You will need to contact Rundles directly on: 0800 0816000.
In this circumstance we recommend that you seek legal advice from one of the following organisations.
- Citizens Advice Bureau
- Traffic Penalty Tribunal England and Wales
- Patrol UK
- Traffic Enforcement Centre
Our commitment
Every appeal against a parking fine (PCN) is considered on its individual merits.
A general policy guide on parking appeals has been developed by Surrey County Council and district councils to ensure a consistent approach when considering parking appeals.
The policies below give a general guide to circumstances and grounds where the cancellation of a penalty will be considered:
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