Help shape your future council websites

The new websites are being developed ahead of the launch of East Surrey Council and West Surrey Council on 1 April 2027 as part of local government reorganisation (LGR). Until then, existing council websites and services will continue to operate as normal. 

The survey aims to understand how people expect to find information and services online, helping to ensure the new websites are organised in a way that is easy to use and navigate. Participants will be asked where they would look first for common council information and services. 

The survey takes around five to ten minutes to complete and is open to anyone who lives, works, visits or runs a business in Surrey. 

The activity focuses on the structure of the future websites and how information is organised. It is not about branding, logos or website design. 

Insights gathered through the survey will help shape how information and services are organised on the future websites, ensuring they are built around how residents, businesses and communities naturally look for information. 

The future websites will continue to evolve over time as services are brought together and refined. This user testing is helping to shape the early structure and navigation, ensuring information is organised in a way that makes sense to residents, businesses and communities from day one. 

The survey is open from 10am on Monday 21 September until 10am on Monday 5 October 2026. 

People can also take part at supported drop-in sessions: 

• Woking Library – Tuesday 29 September, 10am to 4pm 
• Redhill Library – Thursday 1 October, 10am to 4pm 

No booking required.  

Councillor Steve Wotton, Leader of East Surrey Shadow Authority, said: 

We're building a new council for East Surrey and it's important that residents, businesses and communities have the opportunity to help shape how it works from the very beginning. 

“The future website will be an important way people access information and services, so we want to hear directly from those who will use it. By taking part in this short survey, people can help us create a website that reflects how they  look for information and supports their day-to-day needs. 

“I encourage everyone to take a few minutes to get involved and have their say. 

Councillor Paul Follows, Leader of West Surrey Shadow Authority, said: 

We're committed to creating councils that are designed around the people and communities they serve, and that includes making sure our digital services are as accessible and easy to use as possible. 

"This survey is a practical opportunity for residents, businesses and community groups to influence the structure of the future website and help us build an online experience that makes it easier to find information and access services. 

"Every response will help us better understand how people navigate council websites and ensure the future website works for the widest possible audience. 

To take part, visit the Future Surrey website:

Find out more and take part in the survey