If you receive a reminder, you have not paid your instalment on or before the day it is due.
If we don't receive the requested payment within seven days of the date of the reminder, after a further seven days you will lose your right to pay by instalments and a summons will be issued for the entire year's bill without any further notice.
If you receive a second reminder, you have not paid another instalment within seven days on or before the day it is due.
If we don't receive the requested payment within seven days of the date of the reminder, after a further seven days you will lose the right to pay by instalments and a summons will be issued for the entire year's bill without any further notice.
This will be your final chance; no further reminders will be issued throughout the council tax year.
A final notice is sent when you have received and paid two reminders, and have fallen into arrears for a third time, the final notice is issued demanding the entire balance for the year.
You have already lost your right to pay by instalments, and if the entire year's balance is not paid within seven days a summons will be issued.
Find out more details about the council tax summons
Low income or struggling to pay
You may be entitled to council tax support, please apply using our online form on our website.
You can also find other ways to help with paying your council tax bill on our website.
Free debt advice
Both the National Debtline and the Citizens Advice Bureau (CAB) offer free debt advice. You can contact either the Walton-on-Thames branch of the CAB on 01932 248660 or the Esher branch on 01372 464770.
It is the liable ratepayer's responsibility to pay their council tax bill on time. We are not able to stop the reminder, final notice or summons process if you have a problem with receiving your post - you must still make payment. If this is an issue for you, please consider signing up for e-billing and receiving your bill by email. Please note we cannot send reminders, final notices or summonses by email.