Worried about a rough sleeper?

Severe Weather Emergency Protocol (SWEP)

Updated Monday 23 January 2023:  The severe weather emergency provision had been triggered due to the forecast cold weather. This means if there are rough sleepers/street homeless people in Elmbridge temporary accommodation can be provided which would be local assessment bed/night shelter provision, or bed breakfast accommodation if the assessment bed/night shelter is not available. The temperatures are currently showing that they will rise as of Wednesday 25 January 2023, so the last night of placements currently will be Tuesday 24 January 2023. 

If you are aware of a rough sleeper during the day time, they may be referred to Elmbridge Civic Centre. Our office hours are 8.45am to 5pm. The Housing Options team will interview the person and arrange for temporary accommodation for a limited period and carry out an Options interview to try and prevent repeat rough sleeping. Our Emergency Duty Team can be contacted outside of office hours or over the weekend on 0300 123 7718.

We activate our Severe Weather Emergency Protocol (SWEP) when the weather forecast shows the temperature is set to drop to 0 degrees centigrade or below for at least three consecutive days.  Consideration is also given to implementing SWEP when exceptionally cold or inclement weather is forecast that falls short of this definition.

SWEP involves us working with partner organisations including Elmbridge Rentstart, to react to reports of a rough sleeper by offering the person support in the form of accommodation such as bed and breakfast.

Let us know

  • via Streetlink by downloading the app
  • or calling Streetlink on  0300 500 0914
  • or contacting the Council during office hours on 01372 474590
  • or contacting the Out of Hours Service on 0300 123 7718 outside of office hours and at weekends.

When contacting us, please provide as much information as possible about the location of the individual you are calling about.

It is important to note that even when SWEP is in place, we cannot forcefully intervene to provide an individual with support. Some people refuse help and this is their right. 

If you are worried about becoming homeless there is help available.  

Services by A-Z