Missed bins

Reporting missed collections

Garden waste update 01.11.21
There is a one-off collection for all active subscribers to the garden waste service between 1 November and 12 November 2021. Please leave your bin out on your normal collection day until it has been collected.

The garden waste service will continue to be suspended due to the shortage of HGV drivers after 12 November 2021. Please see the latest service update.


Please note that if you have recently subscribed to the garden waste collection, it can take up to 14 days to add your property to the round - please do not report a missed collection if you have recently subscribed but wait for your next collection day.

Please do not report a missed collection before 4 pm on your collection day.  

You can report a missed bin up to 2 working days after your due collection day. For example, if your collection day is Monday you can report a missed bin up to 23.59 on Wednesday; if your collection day is on Friday you can report a missed bin up to 23.59 on Tuesday.
Your bins will not be collected if:

  • they are not out on the correct collection day before 6.30 am. You can check your collection day using My Neighbourhood  

  • they contain items we don’t collect

  • they are too heavy to be tipped into the truck.  You may have to lighten the content before we can return to empty it

  • the bin lid is not closed.  Bin lids need to be closed otherwise the bin is not safe to empty. If your bin is too full for the lid to shut, remove some items until it closes.

Once you have reported your missed bin collection, make sure your bin is out on the edge of the property. We will collect it as soon as possible. We will let you know whether it has been collected or not.

The crew will not be able to collect any recycling placed in black bags.

Our Commitment

Once you have reported your missed bin we will pick it up by the end of the next working day.  Please leave it out for collection.

To report a missed medical waste collection, please contact Customer Services on 01372 474474.

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