Frozen garden waste
The contractors will leave a hanger on your bin if they are unable to empty the garden waste bins because the waste was frozen. They will not return to collect it, so please wait for your next garden waste collection day.
Other missed collections
Please do not report a missed collection before 4 pm on your collection day.
You can report a missed bin up to 2 working days after your due collection day. For example, if your collection day is Monday you can report a missed bin up to 23.59 on Wednesday; if your collection day is on Friday you can report a missed bin up to 23.59 on Tuesday.
Your bins will not be collected if:
they are not out on the correct collection day before 6.30 am. You can check your collection day using My Neighbourhood
they contain items we don’t collect
they are too heavy to be tipped into the truck. You may have to lighten the content before we can return to empty it
the bin lid is not closed. Bin lids need to be closed otherwise the bin is not safe to empty. If your bin is too full for the lid to shut, remove some items until it closes.
Once you have reported your missed bin collection, make sure your bin is out on the edge of the property. We will collect it as soon as possible. We will let you know whether it has been collected or not.
The crew will not be able to collect any recycling placed in black bags.