Read the latest updates on waste, recycling and garden waste collections
We’re sorry that some residents are experiencing delays to their waste collections at the moment.
Due to pressures affecting where we can take and process waste, vehicle availability, extreme heat and staffing, some collections are running later than usual.
While we are prioritising food, waste and recycling collections, this has caused delays to the collection of garden waste which is currently running behind.
Important: if your bin hasn’t been collected, please leave it out, including over the weekend, and crews will return as soon as they can.
Other services
New bin delivery
Some bin deliveries are taking longer than planned. We are sorry if you are still waiting for a new or replacement container. We are working on delivering bins ordered during week commencing 15 June and are putting extra resource into deliveries to catch up.
Assisted collections
If you receive an assisted collection you will also be impacted by the delays to collections explained above. In some instances, it may not be your normal crew collecting, but the crew attending will have details of where to find your bin. We are sorry if mistakes are made by unfamiliar staff. If you do experience a missed collection please report it.
Bulky waste latest
Bulky waste collections are operating, however to free up staff capacity to deal with other service delays, we have restricted the number of available collection slots temporarily. Please check back as where capacity allows, we may increase these again.
Please be assured that our crews are working hard to catch up. This includes using additional vehicles and teams, as well as working longer hours and weekends to collect as much waste as possible each day.
We expect disruption to continue for the next 3 to 4 weeks while these wider industry issues are resolved. Changes to recycling arrangements across the sector, including recent facility closures and capacity pressures, mean our crews are travelling further to dispose of waste, which is affecting how quickly they can complete their rounds.
To make the best use of available facilities, collection days may vary and different rounds, including garden waste, will also be affected. While we aim to return within a couple of days, in some cases it will take a little longer.
We apologise for the inconvenience this is causing. We’re doing everything we can to restore services to normal as quickly as possible and appreciate your patience in the meantime.
More information: Joint Waste Solutions: Waste collection update