General enquiries privacy notice
We collect information about you to provide you with a response to a general enquiry which does not fall within the category of an application, pre application advice or a compliance case. For example, queries raised when a property is being sold or asking when your application will appear online.
We can be contacted via the online contact form.
Lawful basis for collecting your personal data
Our lawful basis for processing your personal data under Article 6(1) of the UK GDPR is:
- public task: the processing is necessary for the performance a task in the public interest or for the exercise of official authority
The information we may collect
In order to respond to your enquiry we will receive or ask you for:
- your name, address and contact details
- agents/solicitors name address and contact details (if applicable)
- your request/information provided which may include personal, financial, medical or ethnic information you have supplied to us
Why we collect this information
We collect this information to enable us to provide a response to your enquiry.
Who we may share your information with
We may share your personal information with:
- Information will be recorded in our email system.
- Other internal departments to enable us to provide a full answer to the queries raised. Sometimes they are across departments for example building control and local land charges.
- If we receive a request, under the Freedom of Information Act (FOI) or Environmental Information Regulations (EIR), to disclose information, we are obliged to do so unless the information is deemed exempt under the act. We can only withhold information under FOI or EIR if the information falls under one of the exemptions (FOI) or exceptions (EIR) set out in legislation.
What we do with your information
Your information is used to enable us to respond to your enquiry.
How long we will keep your information
Your request and our response is retained as it does form part of the planning history relating to the property/site.
Your rights
You do have some legal rights in respect of the personal information we collect from you. Please see our corporate privacy notice for further details.
You can also contact our Data Protection Officer by email at dataprotection@elmbridge.gov.uk.
If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office (ICO), see Information Commissioner's Office: Make a complaint.