Some parking fines (also known as Penalty Charge Notices or PCNs) were issued incorrectly due to a procedural error.
If you paid a parking fine in one of our council car parks, you may be able to claim a refund.
We are sorry for this mistake and want to make it quick and simple for you to get your money back.
Check if you can claim a refund
Enter your vehicle registration into the application form.
The form will check whether your vehicle received a parking fine in error.
If your vehicle registration is found, you will be able to proceed with your claim.
Apply for a parking fine refund
If you cannot apply online, call us on 01372 474 474.
Only fines issued in certain car parks at certain times are eligible.
What you need to apply
You will need:
- your name and contact details
- your vehicle registration number
- proof that you paid the parking fine
- your bank details so we can pay your refund
Affected car parks, dates and times
You may be able to claim a refund if your parking fine was issued in the following car parks, at the times listed.
Between 8am and 9am, or between 6pm and 7pm, since 6 January 2020:
- Baker Street, Weybridge
- Berguette, Esher
- Cedar Road, Cobham
- Churchfield Road, Weybridge
- Civic Centre, Esher
- Drewitts Court ground floor, Walton-on-Thames
- Drewitts Court upper, Walton-on-Thames
- Heather Place, Esher
- Highwaymans Cottage, Esher
- Hollyhedge Road, Cobham
- Manor Road, Walton-on-Thames
- Monument Hill, Weybridge
Between 8am and 10am, or 6pm and 7pm, since 6 January 2020:
On any Sunday since 24 April 2022:
- Ashley Park, Walton-on-Thames
- Baker Street, Weybridge
- Berguette, Esher
- Cedar Road, Cobham
- Civic Centre, Esher
- Drewitts Court ground floor, Walton-on-Thames
- Drewitts Court upper, Walton-on-Thames
- Heather Place, Esher
- Heath North, Weybridge
- Heath South, Weybridge
- Highwaymans Cottage, Esher
- Hollyhedge Road, Cobham
- Manor Road, Walton-on-Thames
- Mayfield Road, Hersham
- Monument Hill, Weybridge
- Station Avenue, Walton-on-Thames
- Walton Park, Walton-on-Thames
After you apply
When you submit your application, we will:
- check your claim against our records
- contact you if we need more information
- pay your refund if your claim is approved
We aim to pay all successful claims within 2 weeks of receiving a valid application.
If you no longer own the vehicle
You can still apply for a refund if you can provide the vehicle registration number.
If you were contacted about enforcement
If enforcement action was taken for an eligible parking fine, we may contact you directly. You can also call us on 01372 474 474 to start your claim.
If you need help
If you need support with your application, call us on 01372 474 474. We can help you apply over the phone.
More information
Elmbridge Borough Council apologises for incorrectly issued parking fines