Request a call from the licensing team

We are working to enhance our service to our licensing customers. While we do that, we ask for your patience as we introduce this call back service.

Request a phone call from the licensing team

If you need to speak to a member of the licensing team please complete the phone call request form at the top of this page and a member of the team will call you within 3 working days. 

Can I call you for advice?

We do not currently provide an incoming phone enquiry service. Please complete the phone call request form at the top of this page and a member of the team will call you within 3 working days. We prioritise to reply to the most urgent enquiries first.

Can I visit you at the Civic Centre without an appointment?

We do not currently provide a drop-in service. Please complete the phone call request form at the top of this page and a member of the team will call you within 3 working days. 

I am a taxi driver and would like to know when I can expect to hear about my licence application?

If you have submitted an application for a taxi or private hire licence, the processing timeframe is 30 working days from the date the application is deemed valid. An application is valid once all supporting documents are correctly submitted and payment is made.

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