Supporting vulnerable people in an emergency

Supporting vulnerable people in an emergency

In event of an emergency such as a fire, flood or blizzard, we work with partner organisations (including emergency services, Surrey County Council, mental health and social care providers) across Surrey to identify people who are known to these services, and who may become vulnerable during such events. We continuously strive to improve the way in which we collate this data, so that help and support can reach those in need.

If you or someone you know is vulnerable and might benefit from enhanced support in a utility outage, the Priority Services Register is a useful way of flagging this need to the utility providers so that support reaches the right people at the right time.

How are we doing this?

We are using technology to automate the collation of data and to improve its quality and readiness in the event of an emergency while keeping it secure.

What does this mean for you?

Your information will continue to remain private and secure and will only be accessed if there's a possibility that your welfare may be compromised due to an emergency so that appropriate help and support can be provided. Working in this way will enable emergency staff to locate potentially known vulnerable people sooner.

For details about the emergency planning process please see Surrey's Local Resilience Forum webpages.

If you would like to know more about this initiative, please contact the Vulnerable People Reporting System Project Team via

Useful links:


Services by A-Z