Housing advice and support

Coronavirus (COVID-19) 

Due to the current outbreak of Coronavirus (COVID-19) our services are operating differently to usual. Please only contact us if your enquiry is really necessary.

The Civic Centre and Housing Options Unit is no longer open to the public.

Homeless prevention and advice

If you are homeless there will be a Homelessness Prevention and Advice Officer available by telephone only during office hours of 8.45am to 5pm Monday to Thursday and 8.45am to 4.45pm on Fridays (note these times may change depending on staffing levels). This will be an emergency screening service only. Please call 01372 474 590, or email housingoptions@elmbridge.gov.uk.

For emergency homelessness outside of office hours, customers should telephone 0300 123 7718 and our out of hours service will help. Please note this service may change depending on staffing levels.

If you are sleeping rough, or know of someone who is sleeping rough please contact Elmbridge Rentstart Rough Sleeper Outreach on 01372 477167, or email enquiries@elmbridgerentstart.org.uk.

Social and supported housing

The Social and Supported Housing Team will be available by telephone or email. Please call 01372 474 590, or email socialhousing@elmbridge.gov.uk.

Private rented sector and temporary accommodation

The Private Rented Sector and Temporary Accommodation Team will be available by telephone or email. Please call 01372 474 590, or email rss@elmbridge.gov.uk.

For further information, please see our Coronavirus (COVID-19) page.

Housing advice

Our housing options team can provide you with information, advice and assistance to help you to resolve your housing problems. Contact details: email housingoptions@elmbridge.gov.uk or call on 01372 474590.

Complete part one of the online tool available on the Search Moves website, and create a personalised action plan advising your wider housing options. These options could include joining the housing register.

A range of other services that offer information, advice and support are available through:

If you are homeless or at risk of becoming homeless, visit our worried about becoming homeless pages.

Useful websites:

Domestic abuse

The Surrey Against Domestic Abuse website provides information and advice if you are experiencing domestic abuse, along with the contact details for local and national services that can provide you with help and support.

The North Surrey Sanctuary Scheme may be able to help you remain in your own home and help you feel safe, by fitting home security measures at no cost, e.g. improved locks, stronger doors and security lights.

If you need to leave your home because of domestic abuse, you can contact our housing options team for assistance, as well as organisations such as Refuge or Women's Aid.

View our community safety information.

Mortgage advice

Help is available if you are struggling to pay your mortgage and you should act now to stop the situation from getting worse. 

Further information is available via:   

For local advice, contact:

Help with training and employment

If you are unemployed or work less than 16 hours per week and live in Elmbridge, you could be eligible for free, professional careers information and guidance through Employment, Training and Housing Options Support (ETHOS) project.

ETHOS offers support to housing association tenants in Elmbridge, along with insecurely housed residents and / or those who are homeless to help find work or access training and education.  The Learning and Employment Advisor can help with writing CVs, developing interview skills, filling in job applications and obtaining IT and other work-related skills and qualifications.

Use of the service is both voluntary and free and will not affect your claim for benefit.

More information, including an online referral form, can be found on the Surrey Lifelong Learning Partnership website or contact ktaylor@surreyllp.org.uk (Learning and Support Advisor for Elmbridge) or call 07715 659745.

Help with saving and borrowing

SurreySave is a not-for-profit, ethical community bank which serves anyone who lives, or works in Surrey and Kingston. It offers both savings accounts and personal loans.

For more information visit the SurreySave website or 01932 339290.

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