We are committed to helping households in Elmbridge out of fuel poverty. Find information and signposting to organisations that can help with heating costs, energy efficiency improvements, energy saving, renewable energy, heat loss and financial help.
Get your home ready for winter
Action Surrey can help you prepare for winter with:
- boiler servicing to avoid winter breakdowns
- boiler replacement (grants are available subject to eligibility)
- draught proofing to seal any gaps around windows and doors
- insulating of hot water cylinders and pipes
- advice to understand your fuel bills and find a cheaper supplier
- access to grants for cavity wall and loft insulation
Visit Action Surrey for more information or call 0800 783 2503.
Help with heating costs
Help and support is available for people on low incomes, the disabled and those aged over 60:
Warm Homes Discount scheme
You could get £150 off your electricity bill for winter 2022 to 2023 under this scheme.
Winter fuel payments
If you were born on or before 26 September 1956 you could get between £250 and £600 to help you pay your heating bills.
Cold weather payments
For eligible households you will get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over 7 consecutive days.
Affordable Warmth Obligation
If you are on a low income and own or privately rent your home then you may be eligible to get help with all or part of the costs of insulation work or replacing or repairing your boiler.
Energy Company Obligation (ECO)
A government energy efficiency scheme to tackle fuel poverty and help reduce carbon emissions. It is open to residents who own their own home or rent from a private landlord. The scheme is aimed at those who are experiencing difficulties in keeping warm due to low income and high fuel costs or are particularly vulnerable to living in a cold home, eg due to a long term illness which is made worse by the cold.
Contact Action Surrey who will help in assessing a household for eligibility.
Home energy information and advice
Get home energy information and advice:
Priority Services Register (PSR)
If you are a pensioner, disabled or chronically ill, you can sign up to your energy supplier’s PSR to get help and support with your energy supply
Action Surrey
Action Surrey offers free and impartial energy advice on energy efficiency improvements that can be made to your property, how they work and what the benefits are. It also manages a network of local trusted installers.
Citizens Advice Bureau (CAB)
Citizens Advice Bureau gives advice about choosing the right energy tariff, debt advice and can help you contact your energy supplier if you are struggling to pay your energy bills.
Switching suppliers: Ofgem
Information on how to switch suppliers and use energy price comparison sites
Your energy supplier can provide information on how to reduce your energy bills and improve the energy performance of your property.
Financial help with energy efficiency
In partnership with the Parity Trust, we may be able to offer homeowners financial help towards meeting the cost of certain energy efficiency measures through home trust loans (this does not include loft or cavity wall insulation).
Contact pshousing@elmbridge.gov.uk for more information.
Contact Action Surrey or your energy provider for current offers on free or discounted insulation.
Renewable energy
The Smart Export Guarantee (SEG)
You may be eligible for payments from your energy supplier if you generate your own electricity, for example through solar panels.
Domestic Renewable Heat Incentive (RHI) scheme
You may qualify if you use technologies such as biomass boilers and heat pumps to heat your home.
Heat loss
With our interactive mapping tool you can get an indication of how much heat is lost from your home.
