Home energy efficiency

Home energy efficiency

We are committed to helping households in Elmbridge out of fuel poverty. This page offers information and signposting to organisations that can help with heating your home, energy efficiency improvements and energy saving. It also provides information on renewable energy, heat loss and financial help we can offer.

Getting your home ready for winter

Whilst winter is a long way off, it's never too early to prepare and Action Surrey can help provide the following:

  • boiler servicing to avoid winter breakdowns
  • boiler replacement (grants are available subject to eligibility)
  • draught proofing to seal any gaps around windows and doors
  • insulating of hot water cylinders and pipes
  • advice to understand their fuel bills and find a cheaper supplier
  • access to grants for cavity wall and loft insulation

Visit the Action Surrey website for more information or call 0800 783 2503.

Help with heating your home

Help and support is available for people on low incomes, the disabled and those aged over 60.

  • Warm Homes Discount scheme - You could get £140 off your electricity bill for winter 2020 to 2021 under this scheme.

  • Winter fuel payments - If you were born on or before 5 October 1954 you could get between £100 and £300 to help you pay your heating bills.

  • Cold weather payments - For eligible households you will get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over 7 consecutive days.

  • Priority Services Register (PSR) - if you are a pensioner, disabled or chronically ill, you can sign up to your energy supplier’s PSR, to get help and support with your energy supply

  • Affordable Warmth Obligation - if you are on a low income and own or privately rent your home then you may be eligible to get help with all or part of the costs of insulation work or replacing or repairing your boiler

  • Energy Company Obligation (ECO): The Government ECO: Help to Heat scheme which is open to those residents who own their own home or rent from a private landlord.  The scheme is aimed at those who are experiencing difficulties in keeping warm due to low income and high fuel costs or are particularly vulnerable to living in a cold home as a result of, for example, suffering from long term illness which is made worse by the cold.  Contact Action Surrey  who will help in assessing a household for eligibility against the agreed criteria and will refer households to an appropriate energy.  

Help with energy efficiency improvements

  • Action Surrey can help with energy efficiency improvements and help with fuel costs. It has a network of trusted installers to deliver the installations to improve the energy efficiency of your home.  

  • The Energy Company Obligation (ECO) Affordable Warmth Obligation runs from October 2018 until March 2022. ECO is aimed at assisting qualifying households who are in fuel poverty and who may be struggling to meet heating bills. You may be eligible for assistance:

            - even if you are not in receipt of any eligible benefits
            - even if they are not your energy supplier
            - if you own your home, rent privately and have the permission from your landlord
            - if your property is owned by social housing provider, and the property has an Energy Performance Certificate rating
              of E, F or G.
            A list of participating energy suppliers can be found on the Simple Energy Advice Website

Help with heating your home

  • Action Surrey offers free and impartial energy advice on energy efficiency improvements that can be made to your property, how they work and what the benefits are. It also manages a network of local trusted installers.

  • Citizens Advice Bureau (CAB) can give advice about choosing the right energy tariff, debt advice and help you contact your energy supplier if you struggling to pay your energy bills.

  • Your energy supplier cab provide information on how to reduce your energy bills and improve the energy performance of your property.

  • Switching suppliers  - lists Ofgem accredited energy price comparison sites

  • The Energy Saving Trust is an independent organisations which advises on home energy efficiency. 

Renewable Energy

  • The Smart Export Guarantee (SEG) - you may be eligible for payments from your energy supplier if you generate your own electricity, for example through solar panels.  The Smart Export Guarantee was introduced 1 January 2020, following the closure of the Feed-in Tariff (FIT) scheme to new applicants in March 2019.  
  • Domestic Renewable Heat Incentive (RHI) scheme - you may qualify if you use technologies such as biomass boilers and heat pumps to heat your home.

What financial help can we offer?

In limited circumstances, we can offer energy efficiency  top-up grants of up to £2,000 to residents in receipt of means-tested benefits. Applicants will be expected to initially look to explore funding through the Energy Company Obligation (ECO) route before applying to us for help.

Grants can be provided for heating systems and insulation.  

We can, in partnership with the Parity Trust, in certain cases offer home-owners financial help towards meeting the cost of certain energy efficiency measures through home trust loans.

Contact pshousing@elmbridge.gov.uk for more information.

We do not offer grants to pay for loft or cavity wall insulation and we do not install insulation into residents' homes.  To find out about current offers of free or discounted insulation, we would recommend that you contact your energy provider or get in touch with Action Surrey.

Heat Loss

Find out how much heat is being lost from your home. With our interactive mapping tool you get an indication of how much heat is lost from your home.

Home Energy Conservation Act (HECA) Report

The Home Energy Conservation Act (HECA) 1995 requires councils to publish reports on the progress being made in their areas in improving the energy efficiency of the local housing stock in their areas and the plans in place to make further improvements.  Our latest report was published in March 2017 and covers reports on progress over 2015 and 2016.

Our latest HECA report 

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