If you are a PA Housing tenant, you should contact PA Housing with any concerns you have about damp, condensation or mould.
What happens next
When you report a problem with condensation, damp, or mould, PA Housing assess the extent of the problem and arrange to remove the mould as quickly as possible.
They will arrange for a surveyor to attend your home and carry out an investigation into what caused the mould so they can try to stop it returning.
More information
PA Housing has a guide with more information about what they will do if you report a problem to them, as well as some tips on what you can do yourself: Damp and mould in your home (PA Housing).
You can also read our Damp and Mould Action Plan (PDF, 185KB) to see how we are tackling the issues surrounding damp, condensation and mould.