This information only applies to homes where Elmbridge Borough Council is the landlord. It is not relevant to properties where the landlord is another organisation.
From 1 July 2025, the management of properties where Elmbridge Borough Council is the landlord, will transfer from PA Housing to Pinnacle.
Pinnacle will take over the day-to-day management duties, including rent collection, maintenance requests, tenancy queries and other housing related matters.
Pinnacle will contact our tenants to introduce themselves and provide both their contact details and information on how to access their services.
Tenancy rights remain unchanged throughout this process, and we are working closely with PA Housing and Pinnacle to ensure a smooth transition for our tenants.
We will continue to update and add to this webpage with tenancy information.
If you are impacted by this change and have a query not answered in the information pack sent to you, please email ebclandlord@elmbridge.gov.uk.