If you think a neighbouring property is infested with rodents (rats or mice), please inform the owner or occupier as soon as possible so they can deal with the problem. If the owner or occupier doesn’t deal with an infestation, we may take action to ensure their land and property is kept free from rats and mice. Contact us about an infestation Pest control We don’t provide a pest control service. Householders are responsible for dealing with pest infestations on their own property and land. If you need a pest control service, please see the British Pest Control Association website.