Once you make your complaint, your case will be assigned to an officer. We aim to respond within 5 working days.
You can continue to complete noise diary sheets and use the Noise App.
Noise policy
See our policy for information on:
- how we manage and investigate noise complaints within the borough
- how we work in partnership with colleagues and external agencies
- details on the legal controls - the principal legislation, Statutory Nuisance, is included in the Environmental Protection Act 1990, which also allows residents to take their own action for nuisance
Document
The policy also includes a section on the complainant's role in a noise investigation. The complainant is required to assist in the investigation, if they do not, the case may be closed.