Community alarm and telecare

COVID-19 service status

Due to government restrictions to help control the COVID-19 outbreak, our Community Alarm Team has been running a reduced service during lockdown. 

However, we remain committed to supporting those who rely on our services and have now resumed full installations of our whole range of telecare equipment. 

We have put in place a range of processes and procedures to ensure the safety of our clients and staff: 

  • All appointments with the Community Alarm Team will be booked in advance as before. Any clients who develop symptoms of COVID-19 are asked to contact the team as soon as possible to cancel their appointment.
  • During home visits, members of the team will be following government guidelines regarding PPE and social distancing rules wherever possible. Clients are asked to keep at least 2 metres away from staff to enable them to complete any work safely. 
  • After installation, staff will wipe down all surfaces they have used.
  • Any issues with the equipment, as well as regular testing, will be resolved over the phone with a member of the team in the first instance. 

For more information, please contact the Community Alarm Team on 01372 474 560 or email communityalarms@elmbridge.gov.uk. 

 For further information about the status of Council services, please our coronavirus (COVID-19) page. 



Do you know someone who lives alone and feels vulnerable being by themselves? 

Our Community Alarm Team can help with a range of products, giving our clients the confidence to live independently at home. Our services offers:

  • Round the clock support from a trained monitoring team.
  • The support needed to maintain independence.
  • Peace of mind for friends and family members. 

For further information, make an online enquiry, or complete our community alarm application form. 

Our services

Community Alarm

  • Also know as the pendant alarm, the unit is connected to a 24 hour monitoring centre, manned by trained staff 365 days a year.
  • After installation by our specialist team, you only need to press the pendant in an emergency to be connected to the monitoring centre. The caller can then speak to a trained operator who will respond to their needs and organise appropriate assistance, from contacting next of kin to calling the emergency services. 
  • The alarm costs just £17 a month, excluding VAT (whilst VAT will be payable, in most instances clients are able to sign an exemption declaration). 
  • We charge no installation fee for the service, and regular maintenance checks are carried out free of charge.
  • For more information or to book a demonstration, please contact the Community Alarm Team via email or on 01372 474 560.

CATS Scheme

  • We offer a free 12-week trial of the community alarm system for residents who have recently been discharged from hospital, under our CATS scheme.
  • The alarm can help give peace of mind until you are recovered, and after the trial period is finished you can continue to use the alarm at our usual monthly rate. 
  • There was no obligation to keep the alarm after the trial is over, and if you feel able to manage without it, one of our specialists can remove the alarm at no additional cost. 

Telecare Services

In addition to the standard alarm, we offer a variety of telecare equipment which can support within the home. These devices are linked via the main Community Alarm unit to the monitoring centre to provide an extra level of support. 

The telecare range can help with a variety of issues such as:

  • Falls detectors for the mobility impaired or those with epilepsy.
  • Pill dispensers which set off an alert if medication is not taken.
  • Smoke, gas and carbon monoxide detectors.
  • Movement and door sensors to alert when the client is up and about or if they leave the house unattended. 
  • Pressure sensors for chairs and beds in case of falls. 

 As with the standard Community Alarm, if activated these devices will alert the monitoring centre who can provide support as required, giving extra reassurance to loved ones that the client is being looked after.

Our Community Alarm Team are happy to come and demonstrate any of the equipment we provide. To book an appointment, call on 01372 474 560 or email communityalarms@elmbridge.gov.uk. 

Memory Diary

 The Memory Diary can provide daily assistance to those living with memory loss or confusion. 

  • The HD tablet display can be programmed with up to 20 reminder messages, set to daily, weekly or monthly playback, for activities such as taking medication, locking doors and remembering visits or appointments. 
  • The device can also display recorded audio and video messages from family and friends. 
  • Memories Diaries have been proven to help users keep up their daily routines and maintain their independence. 
  • Weekly rental of the unit costs just £2.50 and can be supplied with or without the standard Community Alarm unit.
  • For more information, call us on 01372 474 560 or email communityalarms@elmbridge.gov.uk. 

Pathfinder 

 The Pathfinder GPS wristwatch gives greater security and independence to those who can still get out and about.

  • The watch is linked to a satellite tracking system which monitors their movements in the event of an emergency.
  • As well as being a functional wristwatch, the Pathfinder features additional benefits.
    • A 24 hour, 365 connection to our monitoring centre.
    • An SOS button and two way calling for emergencies. 
    • Safe zone tracking that sends an alert whenever the wearer enters or leaves a designated area.
    • An activity tracker that monitors movement throughout the day.
  • The Pathfinder costs just £25 a month with no set up fees or minimum term.
  • For more information, call us on 01372 474 560 or email communityalarms@elmbridge.gov.uk. 

ElmAssist

  •   The ElmAssist mobile personal alarm is a compact, easy to use phone that allows you to get help in an emergency, wherever you are.
  • With a simple interface that allows you to connect directly to our monitoring centre, you will always be able to get assistance when you need it. The trained monitoring staff can offer support or give your phone number to requested contacts so they can call you direct.
  • The lightweight design charges within two hours and lasts up to five days.
  • Use of the service costs just £21 a month with no set up fees.
  • For more information, contact the Community Alarm Team on 01372 474 560 or email communityalarms@elmbridge.gov.uk. 

Need a bit more support? 

Check out our Independent Living webpage for details of other services, including our catalogue of equipment to help around the home, from jar openers and pill organisers to shower mats and walking frames, as well as our directory of services for elderly and disabled people throughout the borough.

The Council’s Care and Repair Team also provide support with home adaptations, both through advice and support for larger works like ramps and accessible showers, or fitting smaller adaptations through their Handyperson Scheme. For more information on their services, please visit the Care and Repair webpage. 


Services by A-Z