We offer various ways to make a payment, see pay your Council Tax.
Reminders
If you receive a reminder, you have not paid your instalment on or before the day it is due.
If we don't receive the requested payment within 7 days of the date of the reminder, after a further 7 days you will lose your right to pay by instalments and a summons will be issued for the entire year's bill without any further notice.
Second reminder
If you receive a second reminder, you have not paid another instalment within 7 days on or before the day it is due.
If we don't receive the requested payment within 7 days of the date of the reminder, after a further 7 days you will lose the right to pay by instalments and a summons will be issued for the entire year's bill without any further notice.
No further reminders will be issued throughout the Council Tax year.
Final notice
A final notice is sent when you have received and paid 2 reminders, and have fallen into arrears for a third time. The final notice is issued demanding the entire balance for the year.
If the entire year's balance is not paid within 7 days a summons will be issued.
More information on Council Tax summons.
Low income or struggling to pay
If you are on a low income or struggling to pay, help is available.
Council Tax Support
If you are on a low income, you may be entitled to Council Tax Support.
Free debt advice
National Debtline and the Citizens Advice Bureau (CAB) offer free debt advice. Local CAB branches are Walton-on-Thames: 0808 812 7087 and Esher: 01372 464770.
Your responsibility
It is the liable ratepayer's responsibility to pay their Council Tax bill on time. We are not able to stop the reminder, final notice or summons process if you have a problem with receiving your post - you must still make payment. Please note we cannot send final notices or summonses by email.