Pay by 12 instalments instead of 10
Please register / log into your online account and complete the form called Council tax - request to pay 12 monthly instalments.
If you have outstanding arrears of council tax and are finding it difficult to pay, we may be able to set up a payment plan for you. For this request to be considered please register / log into your online account and complete the form called Council tax - request for help with paying council tax bill.
Money off your bill
There are some discounts and disregards that mean you may be able to reduce the amount of council tax you have to pay, find out more about ways to reduce your bill.
Council tax support
If you are on a low income, you may be entitled to council tax support. Please find out more about council tax support.
If you would like a phone appointment to discuss your circumstances, please register / log into your online account and complete the form called Council tax - request to book a telephone appointment.
Discretionary Housing Payment (DHP)
Discretionary Housing Payments are short-term payments to help people with their rent if they are experiencing financial hardship. DHPs can be awarded as a one-off payment or series of payments, find out more about eligibility and applying for DHP.
Free debt advice
Both the National Debtline and the Citizens Advice Bureau (CAB) offer free debt advice. Local CAB offices are Walton-on-Thames 01932 248660; Esher office 01372 464770.