Help with paying your council tax

Paying over 12 months

All instalments are due on or before the due dates shown on your bill. If instalments are not paid on time you may lose the right to pay by monthly instalments resulting in the full remaining balance for the year becoming due straight away. If you have missed an instalment please see our information on unpaid council tax.

The default instalment plan for your annual council tax is 10 instalments over the financial year, from April to January inclusive.

When you receive your annual bill, you can request to pay over 12 monthly instalments instead of 10, so that you pay each month over the financial year from April to March.  If you move into the borough during the year, you can request to spread the remaining months up to March.

Apply to pay up until March 2021. If you apply to pay over 12 instalments and this is accepted we will send you a new bill showing your new payments and when they are due.

Other instalment plans

You may also wish to pay your council tax annually (1 April), or half yearly (1 April and 1 October). To pay by these plans, please contact us.

Request a payment arrangement

Short-term payment arrangement up to March 2021

If you have outstanding arrears of council tax and are finding it difficult to pay, we may be able to set up a payment plan for you, that you can afford but which also pays your council tax on time.  This arrangement will enable you to make differing amounts across a period of months up to and including March 2021. In order to assess your request, you will need your council tax account number and the amount you propose to pay must add up to the total owed on your current bill. Apply for a short-term payment arrangement.

Longer-term payment arrangement

If you have outstanding arrears of council tax and are finding it difficult to pay, we may be able to set up a payment plan for you covering further than March 2021. For this request to be considered you will need your council tax account number and provide comprehensive and detailed income and expenditure details. Apply here for a longer-term payment arrangement.

Money off your bill

There are some discounts and disregards that mean you may be able to reduce the amount of council tax you have to pay, find out more about ways to reduce your bill on our website.

Council tax support

If you are on a low income, you may be entitled to council tax support.  Please find out more about council tax support on our website.

Telephone appointment
If you would like a phone appointment to discuss your circumstances, please request an appointment. You will need your council tax account number.

Discretionary Housing Payment (DHP)

Discretionary Housing Payments are short-term payments to help people with their rent if they are experiencing financial hardship. DHPs can be awarded as a one-off payment or series of payments, find out more about eligibility and applying for DHP.

Telephone appointment
If you would like a phone appointment to discuss your circumstances, please request an appointment. You will need your benefit account number

Free debt advice

Both the National Debtline and the Citizens Advice Bureau (CAB) offer free debt advice. Local CAB offices are Walton-on-Thames 01932 248660; Esher office 01372 464770.

 

 

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