Council tax refund

Request.png

Request a council tax refund

As council tax payments are mostly paid in advance, where there is a change in your circumstances a credit may occur on your account. These credits can be refunded to you once they have been checked.

A refund will only be processed if your account is in credit and you do not owe any other amounts of council tax.

If you move within the borough, any credit on your previous address will usually be transferred to your new address. If you have moved outside the borough and have over paid then a refund will be arranged.

Reasons why you might have a credit:

Please note that this form is a request only and does not guarantee a council tax refund.  

All requests for refund will be subject to a validation check. If the request has been approved, we will issue a refund via BACS where possible, which is usually issued within 10 working days from the date of approval.

Council tax accounts in two or more names

If a council tax account is in joint names and payment is to be made to only one of the council tax payers, then written authorisation will be needed from the person not receiving the payment. Please download a paper refund application and return to us with signatures of all account holders. The completed application can be uploaded using the contact us form.

Paper council tax refund application

Our Commitment

We will respond to your request within 10 working days.

Any credit will be refunded within 14 days of the request being approved.

Services by A-Z