As council tax payments are mostly paid in advance, where there is a change in your circumstances a credit may occur on your account. These credits can be refunded to you once they have been checked. Reasons you might have a credit You might have a credit if: a discount has been awarded an exemption has been awarded end of liability to pay council tax Council Tax Support has been awarded there is a property banding alteration there was an overpayment of Council Tax How to apply for a refund Request a Council Tax refund on My Account Not registered for My Account? Sign up now Processing refunds A refund will only be processed if your account is in credit and you do not owe any other amounts of Council Tax. If a Council Tax account is in joint names and payment is to be made to only one of the Council Tax payers, then written authorisation will be needed from the person not receiving the payment. Refunds if you move If you move within the borough, any credit on your previous address will usually be transferred to your new address. If you move outside the borough and have over paid then a refund will be arranged. Our commitment We will respond to your request within 10 working days. Any credit will be refunded within 14 days of the request being approved.