Information is available on your home and energy costs and support you can access. Energy Bills Support Scheme Alternative Funding Most households get a £400 discount on their energy bills automatically. In some cases, you do not get the discount automatically. If you do not get the discount automatically, applications can only be made centrally at: GOV.UK: Apply for energy support if you do not get it directly. Help with applying If you cannot apply online or need help with your application, contact the helpline team: telephone 0808 175 3287 Monday to Friday, 8am to 6pm After applying We will be approving applications and making payments on behalf of the government. The government portal will update you about the progress of your application by email or letter. Please do not contact us. We will contact you if we need more information about your application. Heating your home For information and signposting to organisations that can help with heating your home, energy efficiency improvements and energy saving, including financial help we can offer, see home energy efficiency. Other tips and support: Surrey Energy Advice: Surrey County Council: if you rent or own a property in Surrey, you can get recommendations for financial support and measures to improve energy efficiency in your home. Action Surrey: an advice service which can assist you to find ways to save money on your fuel bills. They can also check if you are eligible for grants to help make your home more energy efficient, which will help reduce costs. Age UK: Energy saving tips: simple tips to help you cut down your energy bills. British Gas: Energy support package: includes support for non-British Gas customers Energy Price Guarantee The Energy Price Guarantee has replaced the Energy Price Cap. Find out more on GOV.UK: Energy Price Guarantee.