My Account is a secure, easy and quick way for you to manage your benefits claim.
On this page:
About my benefits account
Through My Account, you can:
- Find out about your benefit award
- Check payments made and due
- Tell us about changes you want to make to your benefits by completing forms saved in your account
- Send messages and documents to us about your claim
- We will let you know by email or text when there is an update in your account about your claim
- All claim correspondence is saved in your account.
Log into My Account.
How to use My Account to manage your benefits
- Verify your email address or phone number by clicking the link you will have been sent. (Check your junk folder for a verification email.)
- When you've logged in and created an account using either your email address or mobile phone number, you will need to verify your benefits claim with five pieces of information to use your benefits account immediately. These are:
- Last name
- Postcode
- Benefits claim reference (starting with the digit 5 or 6)
- Date of birth
- National insurance number (NINO)
Alternatively, you can create your My Account using your email address or mobile phone number.
Watch a video about how to create an account:
Frequently asked questions
I've clicked on the link to verify my email address but the benefit information I'm completing is not working.
The details you enter must match with the details in our existing benefits system. (You could use a recent claims correspondence letter we have sent you to help).
The five pieces of information must match with your claim:
- Last name
- Postcode
- Benefits claim reference (starting with the digit 5 or 6)
- Date of birth
- National insurance number (NINO)
How do I email you about my claim?
Please log into My Account to contact us.
From Tuesday 4 January 2022, the housing benefits email address will no longer be monitored, all email correspondence will be through your benefits account.
I want to ask a general question about my claim?
- Log into My Account
- Click on submit a request
- Click on browse all forms
- Click on Benefits - general enquiry
- Complete the form and submit
How do I message you about the claim form I have already submitted in my account?
- Log into My Account
- Click on track my requests
- Click on the form you want to message us about
- Click on Documents tab
- Click on Add a document
- Choose your file and submit
How do I upload a document/evidence to my claim form?
- Log into My Account
- Click on track my requests
- Click on the form you want to message us about
- Click on Notes tab
- Add your note and submit
What if I don't have access to the internet?
If you don't have access to the internet, please don't worry. There will be no change in the way that we communicate with each other about your benefits claim. Call us on 01372 474474, select option 2 and we will help you.
