My benefits account

My benefits account is a secure, easy and quick way for you to manage your benefits claim.

On this page:


Register your account to be entered in a prize draw  

  • If you sign up to your account by Tuesday 4 January 2022, you will be automatically entered into a draw to win an Apple iPad
  • 200 Tesco gift vouchers worth £40 each will also be drawn
  • The prize draw will be made within two weeks of 4 January 2022
  • Terms and conditions are in your online account

If you are still having difficulty logging into your account, please call our helpline on 01372 474474 and press options 2,2,3.


About the my benefits account 

Through the my benefits account, you can:

  • Find out about your benefit award
  • Check payments made and payments due
  • Tell us about changes you want to make to your benefits by completing forms saved in your account
  • Send messages and documents to us about your claim
  • We will let you know by email or text when there is an update in your account about your claim
  • All claim correspondence is saved in your account.

Log into your account


How to use the my benefits account  

  1. Verify your email address or phone number by clicking the link you will have been sent.(Check your junk folder for a verification email.)
  2. When you have logged in and created an account using either your email address or mobile phone number, you will need to verify your benefits claim with five pieces of information to use your benefits account immediately. These are:
    • Last name
    • Postcode
    • Benefits claim reference (starting with the digit 5 or 6)
    • Date of birth
    • National insurance number (NINO)

Create an account using your email address or mobile phone number.

Watch a video about how to create an account:


My Account video screenshot

Frequently asked questions 

I have clicked on the link to verify my email address but the benefit information I'm completing is not working.

The details you enter must match with the details in our existing benefits system.  (You could use a recent claims correspondence letter we have sent you to help).

The five pieces of information must match with your claim:

  • Last name
  • Postcode
  • Benefits claim reference (starting with the digit 5 or 6)
  • Date of birth
  • National insurance number (NINO)

How do I email you about my claim?

Please log into your account to contact us

From Tuesday 4 January 2022, the housing benefits email address will no longer be monitored, all email correspondence will be through your benefits account.

I want to ask a general question about my claim?

  • Log into your account
  • Click on submit a request
  • Click on browse all forms
  • Click on Benefits - general enquiry
  • Complete the form and submit

How do I message you about the claim form I have already submitted in my account?

  • Log into your account
  • Click on track my requests
  • Click on the form you want to message us about
  • Click on Documents tab
  • Click on Add a document
  • Choose your file and submit

How do I upload a document/evidence to my claim form?

  • Log into your account
  • Click on track my requests
  • Click on the form you want to message us about
  • Click on Notes tab
  • Add your note and submit

What if I do not have access to the internet?

If you do not have access to the internet, please don't worry.  There will be no change in the way that we communicate with each other about your benefits claim.  Please call us on 01372 474474, select option 2 and we will help you.

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