This accessibility statement applies to My Neighbourhood. This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website? We know some parts of this website are not fully accessible: the following page contains maps: My Maps there are predictable issues including: Form is missing button Feedback and contact information If you need information on this website in a different format, please contact the communications team: email firstname.lastname@example.org call 01372 474 474 We’ll consider your request and get back to you in five working days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team: email email@example.com call 01372 474 474 Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Contacting us by phone or visiting us in person Find out how to contact us. We have an audio induction loop in our main reception. Technical information about this website’s accessibility Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Form is missing button This fails WCAG 2.1 success criterion 3.3.2 and 4.1.2 We are working to fix this issue by end of December 2020. Content that’s not within the scope of the accessibility regulations Maps The accessibility regulations do not require us to fix online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. What we’re doing to improve accessibility We are working with our third party supplier to upgrade the My Neighbourhood pages to iShare version 5.8 which is fully compliant with level AA of WCAG 2.1. Preparation of this accessibility statement This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Tuesday 22 September 2020. This website was last tested 18 September 2020. We tested the site using SiteImprove Accessibility Checker.