We are based at Civic Centre, High Street, Esher, Surrey KT10 9SD.
Car parking and access
Parking for people with disabilities and 30-minute maximum stay parking can be found immediately outside the Civic Centre.
Longer term parking is available in any of the public car parks, including the Civic Centre public car park, or at Sandown Park (which is under 5 minutes’ walk away from the Civic Centre).
The building is fully accessible for disabled people.
Contact us online and by phone
To get in touch:
- contact us online
- phone 01372 474474 (Monday to Thursday 8:45am to 5pm, Friday 8:45am to 4:30pm)
- if you are at risk of being homeless, phone 01372 474590
- if you are homeless and need assistance outside our normal opening times phone 0300 123 7719
- for an out of hours emergency, phone 0300 369 0576
Some of our services offer phone appointments: book a phone appointment.
Unacceptable behaviour
We do not expect our employees to tolerate unacceptable behaviour and will take firm action to protect them from this.
We accept that people under stress or who are feeling angry or upset may react in an abusive or aggressive way to the person with whom they are dealing. However, a balance must be drawn between the ability and desire to assist and what can reasonably be achieved in the circumstances.
If a customer, resident or employee behaves in a way that is unreasonably abusive, we will follow our Aggression in the Workplace policy.
Abusive behaviour may be demonstrated through:
- using threatening, offensive or foul language on the phone
- using threatening, offensive or foul language face to face
- sending threatening or offensive emails
- leaving threatening or offensive voicemails
- the use of offensive or threatening posts on social media networks
- using passive aggressive communications
- using any form of communication that is considered intimidating
We reserve the right to ask anyone who abuses us, verbally or physically, to leave the premises. We also reserve the right to withdraw our services if the situation allows.
Abusive phone calls may be terminated.
Abusive emails or letter may not be issued a response.
We will support our employees who are subjected to aggression or violence and, where appropriate pursue legal action against perpetrators.
We also support The Jo Cox Foundation - no place in politics: tackling abuse and intimidation, call to action which recommends how all levels of government seek to tackle abuse towards elected representatives