Community Triggers

The Community Trigger is part of the Anti-Social Behaviour Crime and Policing Act 2014. It gives victims and communities the right to request a review of their anti-social behaviour complaints and brings agencies together to take a joined up, problem solving approach to find a solution.

If a Community Trigger submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership (CSP). Agencies will share information, review what action has been taken and decide whether additional actions are possible.

Who can use the Community Trigger?

A victim of Anti-Social Behaviour (ASB) or another person acting on behalf of the victim such as a carer or family member, MP, councillor or professional person.

The victim could be an individual, business or community group.

You can submit a Community Trigger request if:

  • You have reported three times in the last six months separate, but related, anti-social incidents to agencies and the problem persists

  • You are aware that other people in the local community have reported separate, but related, anti-social incidents to agencies in the last six months and the problem persists 

You cannot submit a Community Trigger if:

  • The agency/agencies involved have given you a time-frame for actions to be completed and this has not yet expired.

  • The agency/agencies involved have taken action but you are unhappy with the conduct of a particular agency. This should be dealt with through the agency's complaints procedure

Who will deal with my Community Trigger submission?

Your Community Trigger submission will be dealt with by your local Community Safety Partnership which is made up of a number of agencies including:

  • Elmbridge Borough Council

  • Surrey County Council

  • Surrey Police

  • Other agencies or organisations determined locally, for example, the housing provider

How to report a Community Trigger

Please complete the online community trigger request. You will need to provide us with details of three separate incidents of ASB that you have reported, or the names of five other people who have reported the same incident, along with your name and contact details.

What happens next when you submit a Community Trigger form?

  1. You will receive a response when you submit your form within 3 working days, outlining the timescales for the full response, which will not exceed 25 working days from receipt of the community trigger.

  2. When a completed community trigger application is received you will receive an acknowledgement receipt of your request for anti-social behaviour case review within three working days.

  3. We will review the information you have provided, to determine whether your case meets the Community Trigger threshold. If it does, the case will be reviewed. This will involve information sharing with the police, housing (inc. relevant social landlords), environmental health, and social care and health providers, depending on the nature of the case.

  4. A trigger panel with a senior representative for the relevant agencies will then meet to determine whether the report meets the community trigger threshold, and to identify an appropriate and proportionate action plan.

  5. The case review will discuss the issue you raise, review what action has already been taken and consider recommendations for additional action to resolve the problem.

  6. Following the trigger panel meeting you will get a written response detailing the decision of the panel.

  7. If you are unhappy with the decision regarding your community trigger request, it is advised that you contact the Office of the Police and Crime Commissioner.

We welcome the opportunity to review cases of Anti-social Behaviour, but a community trigger application may be rejected if it is thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious. You can use the link to access the number of community triggers received by relevant authorities in Surrey and their use of other tools introduced by the Anti-Social Behaviour Crime and Policing Act 2014.

2016/17: 0 Community Trigger submissions.

2017/18: 1 Community Trigger submissions. This did not meet the threshold for review.

2018/19: 3 Community Trigger submissions. These did not meet the threshold for review.

2019/20: 5 Community Trigger submissions. These did not meet the threshold for review.

2020/21: 6 Community Trigger submissions. One did not meet the threshold for review.

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