Elmbridge services

Updated 27 May 2020

Information on all our services is available on our website. You can also pay for any services through our website.

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Supporting the vulnerable

  • The council has made the decision to suspend charges for the Community Alarm Service for the period April to June 2020. We are aware of the crucial support this service provides to our elderly and vulnerable clients and the reassurance it gives to their families which is especially important during the COVID-19 emergency.             

  • Surrey Police continue to respond to domestic incidents and this remains a priority in Elmbridge.

  • We have set up an information page to support residents with Universal Credit, council tax support, housing allowance and housing benefit queries.

  • Our officers and volunteers continue to work on providing meals on wheels to the older and vulnerable people in the community. We are working with Central Surrey Voluntary Action to arrange shopping and medication collection services.

  • We are very grateful to the huge number of people that have come forward to offer their support to the meals on wheels service. We now have enough volunteers to support the service. If this situation changes, we will update on our website and social media.  Many thanks for your support.

  • The North East Surrey Family Support Team continues to support vulnerable children and families with complex needs.  Weekly contact is being maintained via telephone or social media and we are ensuring that children are seen. 

  • Surrey community helpline: 0300 200 1008 (Monday- Friday, 8am – 6pm, Saturday & Sunday 10am -2pm) 

  • Food bank information has been added to our website, as well as a page providing places in Elmbridge offering food and food deliveries.

  • Homeless families: We are making an urgent call to hoteliers, B&Bs, Airbnb and serviced apartment owners and private and social landlords to come forward to offer accommodation to house the borough’s homeless during the coronavirus crisis. Read more about the property appeal.       

Supporting the community

  • Our planning service has resumed site visits but only for sites where it is possible to undertake unaccompanied site visits and observe the government's guidance on social distancing.

  • Our environmental enforcement team are assisting the police with regular patrols to monitor the businesses opening, and social distancing in the borough.

  • We are also asking residents to stop leaving donations outside the borough’s charity shops. All shops are closed and not accepting donations. These actions effectively amount to fly tipping. 

  • We are encouraging residents not to burn their garden waste and to be respectful of neighbours when it comes to BBQs and loud music. See information on bonfires and noise.

  • Waste collection – the service continues to operate well. Textiles and electricals recycling collections are set to resume Monday 1 June. Residents are being encourage to clean the handles of their bins after bringing them to the front of their houses for collection.

  • Our car parks are free for the foreseeable future, in support of our residents and key workers.

  • Car parks linked to commons and leisure areas have now re-opened.

  • The Leader of Elmbridge Borough Council's video message to residents.

Supporting businesses

  • A new business rates page is dedicated to the changes we are actioning. The page details up-to-date information about grants, 100% payment holiday and payments in April.

  • So far we have made £21.8 million of grant payments to businesses in Elmbridge. 

Cancellations, closures and service changes

Due to the latest Government advice regarding COVID-19 (coronavirus), we have made the following changes to services until further notice:

All sporting fixtures and training have now been postponed by the sports governing bodies. For more information do not hesitate to contact your local sports clubs directly.

Waste collection

  • Clothes, home textiles, small electricals and batteries recycling collections will resume Monday 1 June.

  • All other waste collection services continue to operate well.

  • Anyone in self isolation should refer to guidance on waste disposal.

  • The Surrey County Council website has the latest information on the reopening of community recycling centres.

Local foodbanks

We have agreed to provide £10,000 which will be shared between the three local food banks to help their support of vulnerable people at this unsettling time.

Useful links and advice

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