Here to help

When times get tough, help is available 

Advice for people who are struggling to pay essential bills

On 14 January, the Government updated the advice for those in difficulty with utility bills, or repayment commitments on credit cards, loans and mortgages, as a result of the coronavirus outbreak. 

The guidance sets out actions people are encouraged to take if they are struggling to pay bills and sets out detail on actions Government has taken with different utility providers, as well as loan, credit card, insurance and mortgage providers. 

The Government has extended the deadline for applying for a mortgage payment holiday to 31 March 2021.

Find out how mortgate lenders and administrators are expected to treat you.

Support this winter and beyond

  • Support available for Surrey families this winter: Surrey County Council will ensure help is available for families struggling this winter, through the Government’s £170m COVID Winter Support Grant.
  • Turn2us is an organisation that can help you with checking benefits entitlement, searching for a grant and generally getting you back on track.
  • Walton Charity aims to make a positive difference to the lives of local people, through individual and community grants and social housing for single people in need for example.
  • Citizens Advice if you need support and advice on benefits, housing or employment:
    • If you live in the west of the borough email: or phone: 0300 330 1179
    • If you live in the east of the borough visit the Esher Citizens Advice website, click on 'Contact Us' and complete the online form or phone: 01372 464770.  

Home and heating

Universal Credit

  • If you are new to Universal Credit, help is available with personal budgeting and getting set up online.
  • The Money Matters project offers information on budgeting and saving money as well as advice on how to make your money go further.

Council tax


In Elmbridge we are working with four local food banks to ensure that food is available. The food banks are continuing to maintain a business as usual service where they provide for vulnerable families.

Contact details: Elmbridge foodbanks 

Date updated: 19 January 2021

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