Current service update

Your garden waste collection is resuming on a fortnightly basis from May 2022

I am pleased to confirm that your garden waste collection service will resume fortnightly from May 2022.

I appreciate the months of disruption have been difficult and I can assure you that we have been working hard in the background to restore this service and once again provide you with a robust and efficient garden waste collection service.

I am very grateful for your patience and understanding throughout the disruption.

Your fortnightly garden waste collection service will resume on your usual collection day, either week commencing 2 May or week commencing 9 May.

Customers were contacted directly about this in mid- April. 

What about my subscription?

Your subscription has been extended during the period the service was suspended. We will contact you during July with specific details on subscription renewals.

Ray Lee, Director, Elmbridge Borough Council

Can I join the service as a new subscriber?

Although the garden waste service has now resumed, we are monitoring collections closely to ensure the service remains resilient and as such we are not currently accepting new subscriptions. We will update this page when we are in a position to provide the service to new subscribers.

As suspending garden waste collection is a policy decision, it does not fall under our complaints process.

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