Emergency planning

A major emergency within the borough could have an impact on you, or where you live. We have a team dedicated to emergency planning and response within the borough to help keep you safe. On this page you will find useful information and links to help you learn more about the potential emergencies that could affect you and what you can do to help prepare against them. Some of the emergencies that could have an impact on you include:

See also: Elmbridge Borough Council - Emergency Plan

Surrey Local Resilience Forum (SLRF)

We work with partners in Surrey to reduce the impact of incidents on residents, businesses, visitors and/or the environment. The partnership is referred to as a Surrey Local Resilience Forum (SLRF). The Surrey LRF is a multi-agency partnership that includes, but is not limited to, representation from the local authorities, the emergency services, the Environment Agency and NHS. It has a significant role to play in responding to and recovery from the effects of emergencies and was formed to meet the requirements of the Civil Contingencies Act 2004. The LRF aims to plan and prepare for local incidents and large-scale emergencies.  

Supporting vulnerable people in an emergency

In an emergency such as a fire, flood or blizzard event, we work with partner organisations (which include emergency services, Surrey County Council, mental health and social care providers) across Surrey to identify people who are known to these services, and who may become vulnerable during such events. We continuously strive to improve the way in which we collate this data, so that help and support can reach those in need.

How are we doing this?

We are using technology to automate the collation of data and to improve its quality and readiness in the event of an emergency while keeping it secure.

What does this mean for you?

Your information will continue to remain private and secure and will only be accessed if there's a possibility that your welfare may be compromised due to an emergency so that appropriate help and support can be provided. Working in this way will enable emergency staff to locate potentially known vulnerable people sooner.

For details about the emergency planning process please see Surrey's Local Resilience Forum webpages.

If you would like to know more about this initiative, please contact the Vulnerable People Reporting System Project Team via surreyvulnerablepeople@surreycc.gov.uk.


The borough of Elmbridge has flooded quite severely in the past, with fluvial flooding presenting the highest risk in the area. We have various emergency plans in place for if flooding were to occur again within the borough. To help you protect your property in case of a flood we recommend:

  • Finding out if your property is at risk

  • Registering for flood alerts

  • Making a flood plan

  • Making a flood kit

  • Preparing the inside and outside of your home

You can find information on how to protect your property on Surrey County Council’s emergency-planning page.

Sandbag protocol

We don’t have a legal responsibility to provide sandbags. Those residents and businesses wanting sandbags should make their own arrangements for example, sandbags are often available from builders’ merchants.   

We work closely with the Environment Agency and may distribute sandbags to those properties identified to be at the highest risk of internal flooding, and only where sandbags can be safety deployed.

Severe weather

Severe weather covers a range of weather impacts that can cause emergencies in the UK, including heatwaves, winter and storms.


The Met Office operates an annual heat-health watch system. In association with the Department of Health they decide on the level of responses to recorded temperatures. 

Heatwaves can be dangerous for the very young, older people and those with serious illnesses. In extreme cases, excess heat can lead to heatstroke.

When a heatwave does occur, it is important to be prepared and take steps to reduce the risks both for yourself and those friends and relatives that may be vulnerable. There are many simple ways to do this and you can find easy to follow guidance on NHS Choices (how to cope in a hot summer) and Healthy Surrey heatwave advice


Cold temperatures can cause a threat to your health and home. It is important that you take the right precautions to keep yourself and your house warm and prepare for disruption caused by ice or snow. 

Useful links:

If you are concerned about an individual who could be vulnerable during the winter, please email the Vulnerable People Reporting System Project Team. You can also sign up for meals on wheels  to make sure you or a relative is receiving a hot meal each day during the winter period.


Though not extremely likely, powerful storms can hit the UK causing major damage and disruption. You can use the MET office for storm alerts and updates. 

Useful link:

Pandemic flu

Though quite rare, pandemic flu outbreaks do happen. Swine flu in the UK in 2009 affected thousands of residents. We have incorporated the risk of pandemic flu in our business continuity plans.

Useful links:


Terrorism remains one of the biggest threats to the UK. In 2017 there were five terrorist attacks across the country.
In response to the threat of terrorism in the UK, the government is leading numerous campaigns and initiatives to help combat this threat.

ACT campaign

The ACT campaign is about communities staying alert and working together to combat terrorism. If you see something you are unsure about and think it may be related to terrorism you should report it using the ACT Campaign.  

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