Support services

Medicine deliveries while self-isolating

You can get free medicines delivery from your pharmacy during your 10-day isolation period if you are told to self-isolate by NHS Test and Trace and have no other way to get your medicines. Contact your pharmacy to request this service. You will need your NHS Test and Trace Account ID.

Help by phone

  • Community helpline: 0300 200 1008 (Monday to Friday 9am-5pm)

  • SMS: 0786 0053 465 for deaf and hearing impaired residents only (Monday to Friday 9am-5pm)  

Meals on wheels

Our full meal services is available, with hot lunch and cold supper/breakfast services available 7 days a week to residents of Elmbridge, and our Monday to Friday service for residents of Leatherhead, Fetcham and Bookham.  

  • More information or to make a referral, visit our meals on wheels page. 

Dementia services

Dementia services are supporting carers and clients social groups at Thames Ditton and Walton Centres for the Community, as well as guided walks and sitting services, our Smile with Us newsletter and monthly support group. The service can also provide  information, advice and support to carers and clients by phone and email.

Community alarm

The team can help with a range of products, giving clients the confidence to live independently at home. From the standard pendant alarm to smoke detectors, pill dispensers and our Pathfinder GPS tracking watch, all linked to our 24 hour monitoring centre. We are currently operating our full range of services and have put in place a range of processes and procedures to ensure the safety of our clients and staff.

Community transport

Dial-a-ride services are back in operation, providing transport services across the borough to residents with a mobility impairment who need help attending vaccination appointments, GPs, Opticians and other related appointments. Shopping trips to various locations across the borough are also available. Up to two clients from the same household may travel at one time. 

  • For more information, contact the transport team on 01372 474 944 or visit the dial-a-ride page.

CSVA (Central Surrey Voluntary Action)

CSVA have now launched a walking buddy scheme for residents who need support to regain confidence in leaving the home. Please call 01372 463 587 for more info.  

Now normal services have resumed, CSVA is unable to take new referrals for shopping support.  

  • Visit CSVA for more information. 

Services by A-Z