We apologise that our online direct debit service is unavailable from midday on Friday 24 September 2021 due to system maintenance. We expect the service to be reinstated by midday on Monday 27 September 2021. We apologise for any inconvenience caused.
Most payments for business rates are paid by direct debit. Paying this way makes sure that you always pay the correct amount at the right time without the need to remember when payments are due.
When are payments taken?
Business Rates direct debits are taken on 1st of the month.
Accounts that cannot set up a direct debit online
If you wish to make your direct debit payment from an account that requires more than one signatory, you will not be able to set it up on our website.
Please download the direct debit form below and return it to us by post. Once we have received your correctly completed mandate, we will set up your direct debit within 5 working days.
Direct debit guarantee
The following wording replaces the direct debit guarantee on the direct debit form below:
This guarantee is offered by all banks and building societies that accept instructions to pay direct debits
If there are any changes to the amount, date or frequency of your direct debit, we will notify you ten working days in advance of your account being debited or as otherwise agreed. If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your direct debit by Elmbridge Borough Council or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund that you are not entitled to, you must pay it back when Elmbridge Borough Council asks you to.
You can cancel a direct debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Direct debit form in PDF format for printing, completing and returning.