Sports Hub accessibility statement

This accessibility statement applies to the sports hub website.

This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. 

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible. Details are provided below.

Feedback and contact information

If you need information on this website in a different format, please contact the communications team:

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

We have an audio induction loop in our main reception. 

Technical information about this website’s accessibility

Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following issues have been found in testing.  We are reviewing these issues and plan to fix these issues by December 2020.

  • “Font” tag is used to format text, Heading is missing text, “Bold” tag used to format text, HTML is used to format, Input field has no description, Text area has no description, Form elements are not grouped, Label is not connected to a form control.
    These fail WCAG 2.1 success criterion 1.3.1
  • Image with no alternative text
    This fails WCAG 2.1 success criterion 1.1.1
  • Image link is missing alternative text
    This fails WCAG 2.1 success criterion 2.4.4
  • iFrame is missing a title
    This fails WCAG 2.1 success criterion 4.1.2
  • Missing button in form
    This fails WCAG 2.1 success criterion 3.2.2
  • Colour contrast is insufficient
    This fails WCAG 2.1 success criterion 1.4.3
  • Element not highlighted on focus
    This fails WCAG 2.1 success criterion 2.4.7
  • Language declaration is invalid
    This fails WCAG 2.1 success criterion 3.1.2

What we’re doing to improve accessibility

We are reviewing the accessibility issues we’ve identified and plan to fix these issues by December 2020.

Preparation of this accessibility statement

This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Tuesday 22 September 2020.

This website was last tested on Monday 21 September 2020. We tested the site using the SiteImprove Accessibility Checker, which tests all pages on this site.


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