This accessibility statement applies to the planning consultation portal.
This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know some parts of this website are not fully accessible. These are listed below.
Feedback and contact information
If you need information on this website in a different format, please contact the communications team:
We’ll consider your request and get back to you in five working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us.
We have an audio induction loop in our main reception.
Technical information about this website’s accessibility
Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
We are currently investigating the issues below to find out what can be fixed. We plan to finish this work by December 2020:
- HTML is used for format content on some pages.
This fails WCAG 2.1 success criterion 1.3.1
- On two pages the element ID is not unique, the form elements are not grouped and the “u” tag has been used to format text
This also fails WCAG 2.1 success criterion 1.3.1
- Links are only identified by colour on some pages.
This fails WCAG 2.1 success criterion 1.4.1
- Link text is used for multiple different destinations on some pages.
This fails WCAG 2.1 success criterion 2.4.4
- A few images do not have a text alternative.
This fails WCAG 2.1 success criterion 1.1.1
- Some pages elements are not highlighted on focus.
This fails WCAG 2.1 success criterion 2.4.7
What we’re doing to improve accessibility
We are working with our third-party supplier to investigate, and where possible, fix the issues identified. We plan for this work to be completed by December 2020.
Preparation of this accessibility statement
This statement was prepared on Tuesday 22 September 2020. It was last reviewed on Tuesday 22 September 2020.
This website was last tested on Monday 21 September 2020. We tested it using the SiteImprove Accessibility Checker which tests all pages on this site.