This accessibility statement applies to the ModernGov application (mygov.elmbridge.gov.uk) for council agendas, minutes and meetings website.
This website is run by Elmbridge Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- on the Your Councillors page, when a card receives keyboard focus, it is not fully scrolled into view
- most older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information on this website in a different format, contact the communications team:
- email communications@elmbridge.gov.uk
- call 01372 474 474
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team:
- email communications@elmbridge.gov.uk
- call 01372 474 474
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us.
We have an audio induction loop in our main reception.
Technical information about this website’s accessibility
Elmbridge Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
On the Your Councillors page, when a card receives keyboard focus, it is not fully scrolled into view, causing part of the content or focus indicator to remain.
This fails WCAG 2.4.7: Focus visible (Level AA) and WCAG 2.4.3: Focus order (Level A).
We plan to fix this issue by 30 November 2026.
What we're doing to improve accessibility
We're improving accessibility by:
- fixing the non-compliance issues
- providing more training and guidance to web editors
Preparation of this accessibility statement
This statement was prepared on Friday 5 June 2026. It was last reviewed on Friday 5 June 2026.
This website was last tested on 6 May 2026 against the WCAG 2.2 AA standard.
The test was carried out by Invuse. The most viewed pages and key user journeys were tested using automated and manual testing tools using Google Chrome, Microsoft Edge and Apple Safari.