Find out about the Website
Our Mission Statement
Our mission is to provide:
- a 24/7 website that is clear and easy to use,
- accessible to all residents of the Borough
- provides accurate, up to date information and online transactions
- a website that is continually improving and encourages feedback
Background Information
The Elmbridge Borough Council Website was launched in November 2003, it has had a number of refreshes to the design and we are continuously adding new services to the site to enhance the service provided through this channel. All web services are available 24 hours a day (unless we are undertaking essential maintenance and this is notified ahead of downtime). The |What's New area will show you new information and page updates.
The site also includes our "|My Elmbridge" facility where you can personalise the information shown to give details of services near to where you live/work, simply enter your house name/number and post code and see the wealth of information which relates to your property.
The website aims to provide information about the Council and its services to the Public and visitors of Elmbridge, in addition we include a number of online services, which enable you to contact us direct through the website.
You will also notice that at the bottom of each page is an option to "email a question about this page", this facility will put you in direct contact with the Division who provide the information on the page you are viewing, and will enable your questions to be dealt with promptly.
The Website is designed and maintained by the Officers of the Council, this ensures that information given on the page is the same as the information you would receive on phoning or writing to us.
Keeping our website up to date
Ensuring our web pages are kept up to date is very important to us. The key tasks that we undertake to ensure this happens are;
- Check broken links across the whole website 4-5 times very week.
- Publish new events submitted to us within 48 hours.
- Publish news and important updates in a timely manner to keep residents up to date.
- Publish statistics on the website monthly and look for any areas for improvement to the visitor journey.
- Continually update the search words to ensure you can find information easily, we also include any feedback on difficult to find pages.
- Run an online website survey annually to get direct feedback so that we can continually improve the website.
We hope that you like our website and we welcome any comments or suggestions you have. If you have any problems using this website or would like to |report any errors please complete the feedback form.
SOCITM 2010-11
Elmbridge Borough Council has recently been awarded 3 out of 4 stars for best practice on its website.
The award was given by the Society of Information Technology Management (SOCITM).
SOCITM is the membership association for all Information and Communication Technologies (ICT) professionals working in Local Authorities and the Public and Third Sectors and suppliers to those sectors. It provides a widely respected forum for the promotion, use and development of ICT best practice. It is also plays a leading role in ICT-facilitated local government transformation in the UK.
Website Availability
We aim to provide you with a 24/7 online Council available 99% of the time. We regularly monitor the availability of our web servers and you can view a |graphical representation of availability of the website.
Website Statistics
Over 54,000 users a month visit our web site, with over |650,000 visitors in 2010.
Accessibility
We aim to make this website |accessible to all. We have achieved Conformance Level "AA" of the W3C Web Content Accessibility Guidelines 1.0. and many of our pages achieve AAA.
The Council is keen to use clear English in our everyday work, avoiding jargon. Using clear English will reduce misunderstandings, unnecessary questions and save time and money. Clear English is much easier to read and understand.
Translation
If you would like to have pages on our site translated into another language, please use either |Alta Vista, |Free Translation or |Google.
Your comments and suggestions are greatly appreciated, |please complete our feedback form alternatively you can write to the |Webmaster.
|Further Information on the Website
