Please do not report a missed collection before 4 pm on your collection day.
You can report a missed bin up to 2 working days after your due collection day. For example, if your collection day is Monday you can report a missed bin up to 23.59 on Wednesday; if your collection day is on Friday you can report a missed bin up to 23.59 on Tuesday.
Your bins will not be collected if:
they are not out on the correct collection day before 6.30 am. You can check your collection day using My Neighbourhood
they contain items we don’t collect
they are too heavy to be tipped into the truck. You may have to lighten the content before we can return to empty it
Once you have reported your missed bin collection, make sure your bin is out on the edge of the property. We will let you know whether it has been collected or not.
Please see our latest news statement and Portfolio Holder’s update.