Report a missed bin collection

Missed bins

  

Please do not report a missed collection before 4 pm on your collection day.

You can report a missed bin up to 2 working days after your due collection day. For example, if your collection day is Monday you can report a missed bin up to 23.59 on Wednesday; if your collection day is on Friday you can report a missed bin up to 23.59 on Tuesday.
Your bins will not be collected if:

  • they are not out on the correct collection day before 6.30 am. You can check your collection day using My Neighbourhood  

  • they contain items we don’t collect

  • they are too heavy to be tipped into the truck.  You may have to lighten the content before we can return to empty it

  • the bin lid is not closed.  Bin lids need to be closed otherwise the bin is not safe to empty. If your bin is too full for the lid to shut, remove some items until it closes.

Once you have reported your missed bin collection, make sure your bin is out on the edge of the property. We will let you know whether it has been collected or not.

Our Commitment

Missed bins will be picked up by the end of the next working day following your report. Please leave your bin out until it has been collected.

To report a missed medical waste collection, please contact Customer Services on 01372 474474.

To report a missed clothes collection, please contact British Heart Foundation on 0600 138 6556.

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